Do you know how many times a customer interacts with your brand before buying?
It’s the marketing funnel which traces rather outlines those checkpoints for you!
As a result, a marketing funnel becomes a very crucial part of any business.
If you can’t figure out this process, your system will be complete haywire and you’ll have no clue what’s wrong.
What exactly is a Marketing Funnel?
A marketing funnel is a series of stages that describes your customer’s journey with you. Right from the very start when a customer learns about your product or service to purchasing it.
Marketing funnels are usually based on the AIDA model where
Awareness: The prospect is aware of the problems he’s facing and comes across a possible solution.
Interest: The prospect shows interest in a product or service.
Desire: The prospect shows desire for a particular brand offering that service and starts studying it.
Action: Finally the prospect acts on deciding whether to purchase it.
Marketing Funnel Breakdown – Different stages of Marketing Funnel
As the word indicates, it is usually in the shape of a funnel where the size of the funnel at different stages describes the size of the audience.
At the top of the funnel, there are website visitors and your app users. They are usually brought by marketing activities like paid campaigns, blogs, SEO, etc.
As the funnel narrows down, the prospects usually drop off your funnel and you are only left with your actual customers. While in this process, you also learn what are you doing wrong in turning a prospect into your customer and accordingly improve your funnel.
Finally, at the bottom of the funnel, there is usually a conversion. These are the customers who’ve got your attention and earned your trust & are interested in your product and this completes the whole funnel.
Usually, a Marketing Funnel is broken down into three stages:
- Top of the Funnel (TOFU) – Awareness/Lead generation
This is where a prospect becomes aware of your product or service and engages with it for the first time. This stage depends heavily upon marketing activities like creating content, landing pages, SEO, paid campaigns, podcasts, etc.
To drive more traffic through SEO, we built a bunch of landing pages and optimised them around keywords that our target audience is searching for. We built a few backlinks and in a very small amount of time, we started getting traffic on those pages. For instance, one of our pages, WhatsApp CRM is ranking inside the Top 5 results on Google SERP.
This is just a single example, to create awareness and generate more leads for your product, you can try using these different approaches.
- Create landing pages and optimize them around your targetted keywords.
- Run paid campaigns on Facebook, Google, etc.
- Create podcasts relevant to your audience and post them on various platforms like Spotify, RSS, etc.
- Start a Youtube channel and start uploading videos.
- Middle of the Funnel (MOFU) – Consideration
Once you’ve caught your customer’s attention and he’s aware that you have a solution for his problem, a lead is generated. Now the next step is to start building trust amongst those customers. Start creating content and give them a reason to stick with your platform and not go to your competitors.
You can start creating more content now to educate your users about your product.
- Create a blog channel and start creating content to drive more traffic to your website.
- Create landing pages targeted to specific industry users.
- Share informational posts on various social media platforms.
- Bottom of the Funnel (BOFU) – Conversion
Finally, at the BOFU stage, you can start converting your prospects into paying customers by pitching in your product since you’ve already built a connection with them and earned their trust.
You can use different approaches to convert these prospects to pay you:
- Offer a free trial or free demo session of your product, so that they can try it out & see it for themselves without spending any money.
- Create a FAQ portal for your potential customers to eliminate their doubts and questions and make it really simple for them to use your product.
- You can also use an automated lead qualification survey form as we do here at TeleCRM to understand our customers better
- You can even send direct messages/emails to customers who came to your website, added a product to their cart and then left (abandoned cart). They usually have a much higher rate of conversions.
- To build even more trust, share testimonials and customer reviews.
These are your qualified leads and are ready to pass over to your sales team.
Thus a marketing funnel basically simplifies your customer’s journey. It makes the route easy to follow.
It even gives you the clarity as to at what spots are you losing out on your customers?
Whether it’s the awareness state that demands changes or the action state!
So a marketing funnel will ultimately help you organize your marketing activities, ultimately leading to business growth.