Simple Call Tracking and Recording CRM for sales teams

Track incoming/outgoind/missed calls...

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The Only Call Recording Software you'll Ever Need!

Trusted by Indian sales teams who sell to Indian customers

Telecrm is trusted by top brands including Domino's, BYJU'S, Mercedes, Housing.com and Hyundai

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Record every inbound and outbound conversation and use the recordings as a training resource

Call Tracking and Recording CRM software

Because without tracking you can't know if they are actually working or just pretending

  • Automatically record every inbound/outbound conversation
  • Revisit conversations no matter where you are by accessing the call recordings.
  • Use the recordings as a learning resource to effectively train your sales team.

Use 1 click dialer to efficiently call your leads from the web application

Calling efficiency

Because manually typing and dialing numbers leads to confusion and time wastage. That’s the time that you are paying for

  • With 1-click dialer, your team saves time in typing numbers and spends in closing deals
  • Effortlessly call leads from the web application in one click with Telecrm.
  • Use lead scoring to focus on deals that are more likely to close.

Track your sales team's performance with accurate team performance reports - Telecrm

Complete Performance Tracking

When you don’t know what’s working and what’s not, no strategy will help you grow.

  • See how many calls each person is making and how many deals they are closing.
  • Generate custom reports to assess the effectiveness of lead source and marketing campaigns.
  • Make effective growth strategies and say goodbye to guesswork.

Automatic capture and record incoming calls and take notes of the conversation

Incoming call tracking

To track even your inbound calls...

  • Automatically capture incoming call logs in CRM
  • Automatically record incoming calls in CRM
  • Use call notes to track the progress of leads and personalize your connectivity.

Tap into non-connected calls and assign them to your sales rep to improve ROI

Improve ROI

Tap into your neglected leads and boost your revenues

  • Track all missed and non-connected calls
  • Automatically assign cold leads to your most trusted sales reps
  • Create separate calling campaigns for those

Send personalised bulk messages to your leads with Whatsapp API

Improve customer experience

Because customer is king and their needs must be fulfilled.

  • Let the Telecrm WhatsApp Chatbot engage your customers, and make money while you sleep.
  • Prioritize closing hottest deals by tracking their entire interaction history.
  • Send personalised bulk messages with WhatsApp API to boost engagement in masses.

Use Telecrm's follow ups feature to get timely reminders

Missing follow-ups

Because missed follow-ups = lost deals

  • Never miss a follow-up
  • Get notified when it’s time to call
  • Always follow up on time and build trust

Why different industries choose Telecrm as their call tracking software?

Telecrm’s call tracking and recording software is designed to fit the use cases of all industries and businesses with a calling team.

Ensure personalised patient interaction with our call tracking software. Seamlessly schedule appointments, record calls and follow up on patient inquiries. Enhance the patient experience by improving response times and personalizing communication.
Maximise client retention and acquisition with advanced call tracking and recording. Use features like call recoding, follow-up reminders and detailed analytics to track the performance of your agents and stay on top of your sales and support game.
Capture, track and manage all Google ad leads from one place. Understand which ads drive calls and conversions, enabling smarter budget allocation and campaign tweaks for maximum ROI.
Access call recording, track agents, measure campaign effectiveness and improve customer engagement without breaking the bank.
Transform customer inquiries into booked trips with targeted call tracking. Identify peak call times, manage call volumes during high seasons and tailor your marketing efforts based on customer interaction insights.
Manage the entire loan bucket with features like 1-click dialer, lead management, call recording and ensure timely communications to speed up loan approvals.
Leverage detailed call analytics to fine-tune your digital marketing strategies. Track entire interaction history and call recordings to understand customer behavior and preferences from one central hub.
Record client calls, track effectiveness of property ads and manage follow-ups more efficiently to close deals faster and build stronger client relationships.

FAQs

Auto call recording is a feature on phones that automatically records phone conversations without requiring the user to start or stop the recording manually.

Automatic call recording software like Telecrm works in the following manner:
  1. Go to call settings on your Android device.
  2. In the Call Recording section, give permission for automatic call recording
  3. The call gets recorded and stored on your device.
  4. To sync the call recordings in your Telecrm account, go to the SIM card manager in Telecrm and select ‘Work’ to sync and record all incoming and outgoing calls.
  5. Next, go to the media path and select a desired call recording folder.
  6. Finally, turn off Wi-Fi calling and disable (in case) Truecaller as the default dialer app.
  7. You’re good to go! Now you can track and manage inbound/outbound calls of the entire sales team from one single place with Telecrm.

All the inbound/outbound calls recorded in Telecrm can be viewed in the ‘All Leads’ section within Telecrm. You can click on any lead and get their entire interaction history- calls made, call recordings, WhatsApp messages sent and received, purchasing history, etc. The admin and caller can view these recordings from anywhere. But that’s not all, the call recordings also get saved in the mobile device of the caller.

Call Tracking simply means keeping a tab on all the incoming, outgoing, and missed calls of a sales team over a period of time. It involves call recording and call volume tracking for the purpose of team management and measuring the performance of your sales team. Here’s how call tracking works in Telecrm:
  1. Install Telecrm’s mobile application.
  2. Go to the SIM card manager in Telecrm and select
  3. ‘Work’ to track and record all incoming and outgoing calls.
  4. Next, go to the media path and select a desired call recording folder.
  5. Finally, turn off Wi-Fi Calling and disable (in case) Truecaller as the default dialer app.
  6. You’re good to go! Now you can track and manage inbound/outbound calls of the entire sales team from one single place with Telecrm.
  7. Telecrm records all incoming/outgoing calls and these recordings are stored within the Telecrm app itself. The sales manager can access these recordings from anywhere to measure the performance of the sales team.
  8. The Leaderboard feature in Telecrm shows call performance reports of the sales team- number of calls made, sales numbers for the month, time of first and last call, etc.

Tracking phone calls can be done in 2 ways; you can either record and track every single call manually or use phone tracking software. But it’s not possible to track phone calls made by your sales agent from another mobile device without call tracking software. A phone tracking software like Telecrm lets you track incoming and outgoing calls from one central hub. Not only does it track connected calls, but it also tells you about missed calls.  Here’s how you can track calls in Telecrm:
  1. Install Telecrm’s mobile application.
  2. Go to the SIM card manager in Telecrm and select
  3. ‘Work’ to track and record all incoming and outgoing calls.
  4. Next, go to the media path and select a desired call recording folder.
  5. Finally, turn off Wi-Fi Calling and disable (in case) Truecaller as the default dialer app.
  6. You’re good to go! Now you can track and manage inbound/outbound calls of the entire sales team from one single place with Telecrm.

Call Tracking is important because it lets you track the performance of your sales team and also helps in measuring the effectiveness of your marketing campaigns and sales techniques. Some of the major benefits of Call Tracking are:
  1. Marketing Optimization: You can identify the most effective marketing channels for your business and allocate resources accordingly to maximize ROI. You can even run targeted marketing campaigns with a Call Tracking software like Telecrm to target and convert the most promising leads quickly.
  2. Customer Insights: Helps in understanding customer behavior and preferences through call data and entire interaction history. You can enhance marketing messages and improve customer service. This ultimately increases conversion rates.
  3. Boost Calling Efficiency: In a call tracking software like Telecrm, you get features like 1-click dialer and click to call from the web to save you from the trouble of manually dialing numbers every time you have to call. This means that your team can make more calls, by spending less time.
  4. Data-Driven Decision Making: When you know what works and what does not, you can make informed decisions. Call Tracking gives you insights into the performance of your sales team and the overall growth of the business. Such insights help in making the right decisions so that your business grows to new heights.

There are several call tracking software options available, each with its own set of features and functionalities. The choice of software depends on your specific needs, budget, and the scale of your operation. Some popular options are:
  1. Telecrm
  2. CallRail
  3. Callyzer
  4. Invoca
  5. Ringba
  6. Salestrail

Telecrm does both. You have the option of capturing all calls and also the option of capturing only Work-related calls. In the SIM card manager settings in Telecrm, you have 3 options:
  1. Personal: If you configure a SIM card as ‘Personal’, only calls with leads will be synched into Telecrm. For example, if a relative who’s not a lead is calling you, his/her call will not be synched because they are not a lead.
  2. Work: This configuration syncs all calls- whether they are from leads or not.
  3. Block: This configuration lets you block all calls from a particular SIM Card. So for example, if you are using separate SIMs for personal and work-related uses, with Telecrm, you have the option to not sync any call from a personal SIM card.  

If you have an Android phone that supports call recording internally then there is a high chance that Telecrm supports call recording on your device. For any doubts regarding call recording support on your device, you can get in touch with the support team.

A call tracking CRM (Customer Relationship Management) software is a specialized tool that combines call tracking capabilities with CRM functionalities. This type of software is designed to help businesses manage sales processes, track and record phone calls, maintain a comprehensive record of customer communication within a unified system and generate comprehensive performance reports for informed decision-making.

A call recording CRM software is a tool that lets businesses record and save phone conversations with customers directly within their customer management system. It helps record calls and link them to the right customer details in one place. This makes it easy to listen to past calls and use them to improve customer service. A call recording CRM software like Telecrm also helps in tracking the performance of sales team by generating comprehensive reports on calls, sales, activity, and other important sales metrics.