What is Enterprise CRM Software? Features, Benefits, Best Options
Streamline your customer relationships, manage large-scale operations and drive growth with India's best Enterprise CRM software.
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What is
Enterprise CRM software?
Enterprise CRM software is a comprehensive solution tailored for large organisations to manage and optimise customer relationships across multiple channels and departments. It centralises customer data, streamlines communication and automates complex workflows, enabling businesses to scale their operations efficiently.
- Keep all customer data in one place for easy access and management
- Ensure seamless collaboration across different teams
- Automate repetitive tasks to improve productivity
- Monitor all your teams from one dashboard
Why do you need an enterprise CRM Software?
If you're already using a CRM, then you know why it isn't just another tool, it's a must-have. And if you aren't, read on and you'll wonder how you were able to go by without it.
Streamlined operations for large teams
Managing large-scale operations becomes simple with enterprise CRM software. Whether it's coordinating across multiple departments or handling vast amounts of data, everything is seamlessly integrated.
Enhanced customer relationships
Build stronger relationships with personalised communication. Enterprise CRM software allows you to manage customer interactions across channels, ensuring every touchpoint is meaningful.
Advanced automation for efficiency
Save time and resources by automating repetitive tasks like follow-ups, data entry, and report generation, allowing your team to focus on what really matters — growing the business.
Data-driven decision making
Leverage real-time data and analytics to make informed decisions that drive business growth. With centralised data at your fingertips, identifying trends and optimising strategies becomes effortless.
Scalability as your business grows
As your business expands, enterprise CRM software grows with you, ensuring that your systems remain efficient and effective regardless of the scale.
Improved collaboration across teams
Facilitate better collaboration across different teams with a unified platform. Enterprise CRM software ensures that everyone is on the same page, leading to a more cohesive and productive work environment.
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Book nowWhat are the essential must-have features of an enterprise CRM?
The features in an enterprise CRM are designed to incorporate the growing needs of mid to large-scale organisations. Here is a list 11 must-have features in an enterprise CRM.
Integration
Capture and distribute leads automatically
Because manually collecting leads from various sources is a time-consuming process that can slow down your business
- Automatically capture leads from your website, Facebook/Google Ads, WhatsApp, and more
- Centralise all your leads in one place, eliminating the hassle of manual data entry and ensuring no lead slips through the cracks
- Auto-assign leads to sales teams based on pre-defined criteria
Central Data Hub
Manage all your data from one dashboard
Because handling customer interactions, documents, notes and preferences across multiple platforms can lead to confusion and missed opportunities
- Store and organise all your customer data in a single, centralised hub, making it accessible to every team member whenever needed
- Track entire interaction history with every prospect and customer to target the right one at the right time
- Ensure data accuracy and consistency across your entire organisation, reducing errors and improving decision-making
Lead Management
Streamline your sales pipeline
Because when leads are disorganised, you're not just losing time — you're losing revenue
- Track, manage and prioritise leads efficiently, ensuring that your sales team focuses on the most promising opportunities
- Monitor the status of every lead in real-time, from initial contact to closing the deal and beyond, so nothing falls through the cracks
- Segment leads based on various criteria, allowing for targeted follow-ups and personalised communication that drives conversions
Follow-up Reminders
Never miss an important follow-up
Because forgetting to follow up can mean losing a potential deal to your competition
- Set automated follow-up reminders, ensuring that every lead is nurtured and no opportunity is overlooked
- Customize reminders based on the urgency and importance of each lead, so your team always knows the next best action
- Stay on top of client communications with timely prompts, allowing your team to respond quickly and keep the sales process moving forward
Call Recording
Capture every conversation with ease
Because missing out on crucial details can lead to miscommunication and lost deals
- Automatically record all calls, ensuring that every customer interaction is documented for future reference
- Easily review and analyse conversations to identify areas for improvement and tailor your sales approach
- Maintain a clear record of communications for compliance purposes, protecting your business and building trust with clients
1-click dialer
Boost productivity with automated dialling
Because manually dialling numbers is time-consuming and prone to errors
- Automatically dial numbers from your lead list, saving time and allowing your team to focus on conversations rather than manual tasks
- Reduce the chances of dialling mistakes, ensuring that your team reaches the right contacts every time
Team Management
Unify your team's efforts seamlessly
Because managing a large team without the right tools can lead to inefficiencies and miscommunication.
- Assign tasks, set priorities, and monitor progress across your entire team from a single dashboard, ensuring everyone is aligned and focused
- Foster collaboration by allowing team members to share notes, updates, and important information in real-time
- Track individual and team performance, identifying areas for improvement and celebrating successes
Customisation
Tailor the CRM to fit your unique needs
Because one-size-fits-all solutions rarely meet the specific demands of your business
- Customise fields, dashboards, and workflows to align with your business processes, ensuring the CRM works exactly how you need it to
- Create custom reports and analytics, giving you insights that matter most to your business
- Adapt the CRM as your business evolves, ensuring it remains a perfect fit no matter how your needs change
Real-time Reports
Make data-driven decisions instantly
Because delayed insights can lead to missed opportunities and slower growth
- Access up-to-the-minute data on your team’s performance; number of calls made, duration of the calls, time of first and last call, etc.
- Monitor key metrics such as conversion rates, lead response times and sales progress in real-time, so you can adapt strategies on the fly
- Generate custom reports with the help of custom fields to track any metric important for your business
Workflow Automation
Automate routine tasks for maximum efficiency
Because for large-scale organisations, automating is key to scaling the business
- Automate repetitive tasks like lead assignment, follow-up reminders and data entry, freeing up your team to focus on high-impact activities
- Set up workflows that trigger actions based on specific conditions, ensuring that nothing slips through the cracks
- Streamline your operations by reducing manual intervention, allowing for smoother, faster processes
WhatsApp Automation
Streamline customer communication on WhatsApp
Because personalised bulk WhatsApp marketing saves you time and enhances your marketing efforts
- Automatically send messages, follow-ups and updates on WhatsApp to multiple prospects at once
- Personalise your WhatsApp interactions by setting up automated responses and chatbots tailored to individual customer needs
- Integrate WhatsApp with your CRM, allowing you to manage and track all conversations in one place, ensuring no message goes unanswered
How to choose the best enterprise CRM for your business?
Selecting the right enterprise CRM is crucial to meet your business’s specific needs. Here’s what to consider.
Scalability
Ensure the CRM can grow with your business, handling more data and users as your organisation expands
Mobile CRM
Look for a solution with a robust mobile app, allowing your team to stay productive on the go
Ease of use
Opt for an intuitive interface that requires minimal training, so your team can start using it right away
Intuitive customer support
No matter how good a CRM is, it isn't good if the customer support team doesn't promptly resolve your queries
WhatsApp CRM
WhatsApp is THE platform to streamline communication and market your products, make sure the CRM seamlessly integrates with WhatsApp through API
Value for money
Choose a CRM that offers essential features and integrations at a competitive price, ensuring it meets your scaling needs without compromising on quality
What is the best enterprise CRM?
Telecrm
A sales-focused CRM with comprehensive sales automation workflows designed for scaling businesses that rely on telecalling and WhatsApp for communication.
- Omni-communication
- WhatsApp bulk automation
- Lead management
- 360-degree customer view
- Custom reports and analytics
Pricing: Starting from ₹599 per user per month.
Zoho CRM
Provides a comprehensive suite of tools to manage customer relationships, automate workflows, and gain deep insights through AI-powered analytics.
- Workflow automation
- AI-powered analytics
- Multi-channel communication
- Third-party integrations
- Customisable dashboards
Pricing: Starting from ₹800 per user per month.
Hubspot
A multi-purpose CRM designed to manage contacts, sales processes, tasks, social media, and more -- all from one single platform.
- Marketing automation
- Email tracking
- Customisable dashboards
- Contact and deal management
- Integration with HubSpot tools
Pricing: Starts from $90 per seat per month for enterprises.
Monday
Monday.com CRM combines project management capabilities with customer relationship management, making it ideal for teams that need to collaborate on multiple tasks and projects.
- Customisable workflows
- Visual project tracking
- Team collaboration tools
- File sharing and communication
- Task automation
Pricing: Starts with $12 per seat per month
FAQs
Can’t find what you are looking for? Drop a message on our WhatsApp number.
- Telecrm: Byju's, Domino's, Mercedes, Tech Mahindra, Hyundai
- Zoho CRM: Netflix, IIFL, Blue Star, Hotstar
- HubSpot: Mitsubishi, Accenture, Reddit
- Monday: Coca Cola, Canva, Lionsgate
- Sales force automation: Automates repetitive tasks like data entry, bulk marketing and follow-ups, allowing your sales team to focus on high-value activities, leading to increased productivity
- Improved sales funnel visibility: Provides a clear overview of the entire sales process, enabling better forecasting and strategy adjustments to increase sales
- Centralised sales management: Ensures that customer data is accessible across the entire team, leading to more personalised and effective customer interactions
- Enhanced customer segmentation: Utilises advanced analytics to segment customers accurately, facilitating targeted marketing efforts that drive higher engagement
- Scalability: Adapts as your business grows, maintaining performance and accommodating increased data and user demands
- Sales automation: Streamlines routine sales tasks such as lead scoring and pipeline management, ensuring consistent and efficient sales processes
- Contact management: Centralises customer information, making it easily accessible and organised, which is crucial for maintaining strong customer relationships
- Lead tracking: Tracks leads through every stage of the sales process, helping teams prioritise and manage leads effectively to boost conversion rates
- Customisable dashboards: Provides real-time insights through custom dashboards and reports, enabling data-driven decision-making
- Omnichannel communication: Integrates with various communication platforms including phone, WhatsApp, email and SMS, ensuring that all customer interactions are managed within the CRM for a comprehensive view