Why use the call tracking feature: To get an overview of your callers and see how are they interacting with your leads. You can see exact call durations and call recordings so you know exactly what is going on in your team.
How to set up the call tracking feature?
With TeleCRM, you can choose which calls you want to be tracked by the app. For instance, if you have 2 SIM cards, one is personal and the other is for your work, you can select an option so TeleCRM can only track your work calls inside the app and not your personal call records.
To enable this feature, go to Sim Card Manager from the User Menu. You’ll see both your SIM cards here, select Personal/Work/Blocked according to your preference.
Select Personal for:
To only track leads and not your personal calls. Your personal calls won’t be tracked here.
Select Work for:
To track all leads. Your personal calls and work calls both will be tracked.
Select Blocked for:
To disable tracking. All calls will be treated as personal calls and will be ignored from auto-tracking in TeleCRM.