Manufacturing CRM to Manage Suppliers, Distributors and Clients

Streamline your manufacturing business by enhancing the efficiency of your sales team, improving customer relations and fostering growth with our user-friendly CRM software

Contact Management
Document Management
Integration Capabilities
Follow-ups
WhatsApp Automation
Custom Fields
Mobile App

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What are
manufacturing CRMs?

Manufacturing CRM (customer relationship management) software helps manufacturing companies manage customer communications, generate accurate reports and better coordinate with stakeholders by centralising all their data. This in turn enables teams to stay organised, improve customer communication and increase productivity.

How does manufacturing CRM benefit your organisation?

4 ways manufacturing CRM helps streamline operations and grow your business to the next level.

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Enhanced customer management

A CRM software provides detailed insights into your customer behaviour, preferences and conversation history, enabling personalised service and stronger relationships, essential for repeat business and building stronger customer loyalty.

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Improved sales processes

CRMs improve the efficiency of your sales team by providing the tools needed to manage leads, monitor sales pipeline and analyse sales data. The resulting insights help in designing more effective sales strategies, leading to higher conversion rates.

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Data insights and analytics

Manufacturing CRMs offer powerful analytics tools that convert data into actionable insights, helping you make informed decisions that enhance operational efficiency and profitability.

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Marketing automation

You can also automate key marketing processes such as campaign management, lead generation and customer segmentation with CRM software. This enhances the effectiveness of your marketing efforts, thereby attracting new customers and retaining existing ones.

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Key features to look for in a manufacturing CRM software

A manufacturing CRM software is designed to meet the unique needs of businesses operating in the industry.

Supply Chain Contact Management

Contact Management

Effortlessly manage your customer data with a CRM designed to streamline your contact management operations

  • Import and organise contacts, including suppliers, distributors and customers
  • Use advanced filters for quick contact searches
  • Customise the software as per your liking
Document Management

Document Management

Keep all essential manufacturing documents like purchase orders and shipping manifests organised and accessible from anywhere and on any device

  • Consolidate manufacturing documents such as purchase orders and shipping manifests
  • Access important documents anywhere, anytime
  • Save quotations, pricing and more in the ‘Note’ section for easy access
Integration Capabilities

Integration Capabilities

Seamlessly integrate data from various platforms into a centralised CRM hub

  • Capture data from different platforms or applications in a centralised hub
  • Data from e-commerce, business websites, etc., is automatically synced after being added to the CRM system
Automated Follow-Ups

Automated Follow-Ups

Stay on top of all critical interactions with automated follow-ups

  • Never miss a follow-up with suppliers, customers or internal teams
  • Set reminders for order updates, shipments and other critical tasks
WhatsApp Marketing Automation

WhatsApp Marketing Automation

Enhance customer engagement by scheduling WhatsApp messages directly from your CRM

  • Send bulk WhatsApp messages to customers automatically when needed
  • Schedule a personalised greeting to reach your customer on their birthday and other special occasions
Insights into Business Operations

Insights into Business Operations

Make informed decisions with comprehensive reports detailing every aspect of your manufacturing process

  • Generate accurate and comprehensive reports with data about total units produced, leads generated, number of products out for delivery, etc.
Custom Fields for Manufacturing Data

Custom Fields for Manufacturing Data

Tailor your CRM to meet the unique needs of your manufacturing operations with custom fields

  • Add custom fields to capture critical information like product specifications or quality control notes
  • Customise the CRM as per your specific needs and workflows
Mobile App with Full CRM Functionality

Mobile App with Full CRM Functionality

Access all CRM features on the go

  • Track delivery agents or workers from anywhere
  • Leverage the check-in and check-out capability with selfie images and geotagging right within its interface

Why telecrm is the best manufacturing CRM

Centralised hub

telecrm consolidates all critical data — from supplier-related data to customer data — into a unified platform, simplifying access and management

Customisation options

Adjust every aspect of telecrm so that it meets the needs of your unique manufacturing workflows and operations, enhancing efficiency and accuracy

Advanced automation

From follow-ups with suppliers to customer communications via WhatsApp, telecrm automates routine tasks, freeing up time for strategic activities

Comprehensive integration

It seamlessly integrates with existing systems and software used across the manufacturing industry, ensuring smooth operations and data consistency

Detailed reporting

Gain insights into every facet of your manufacturing business with telecrm’s detailed, real-time reports, driving data-driven decision-making for improved operations

Mobile app

Manage your business on the go with a fully functional mobile app that provides real-time tracking and updates

How different personas in manufacturing companies leverage a manufacturing CRM

Suppliers use manufacturing CRM to manage their intricate relationships and transactions with manufacturers, ensuring seamless supply chain operations
  • Enables clear and timely communication to prevent delays and misunderstandings
  • Improves accuracy in order management, from order processing to last mile delivery
  • Integrates with inventory systems to provide real-time data, reducing overstock and stock-outs
  • Tracks performance metrics to assess and choose the best partners
Distributors manage sales data, customer relationships and logistics effectively with manufacturing CRM, ensuring products reach the market on time
  • Organises all distributor activities, from order processing to delivery
  • Analyses sales data to identify market trends and customer preferences
  • Coordinates shipping and handling logistics to improve delivery times
  • Engages customers with timely follow-ups and personalised service
Industry influencers rely on manufacturing CRM to enhance brand visibility and drive sales
  • Manages and tracks marketing campaigns
  • Maintains a database of business contacts and interaction histories
  • Provides analytics on the effectiveness of partnerships with businesses
  • Helps coordinate content creation and distribution, ensuring alignment with marketing goals

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FAQs

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Manufacturing CRM is software that can manage customer relationships, streamline production processes and improve internal communication. It helps manufacturers keep track of customer interactions, manage orders and elevate customer satisfaction by ensuring timely delivery of products.

In the manufacturing industry, CRM software can be used for the following purposes.
  1. Customer Management: Track all customer interactions, from initial contact to post-sale support.
  2. Order Tracking: Use CRM’s built-in tools to manage the entire order process, ensuring accuracy and efficiency.
  3. Production Scheduling: Integrate CRM with third-party tools to align manufacturing schedules with customer demands.
  4. Feedback Collection: Collect and analyse customer feedback to improve product quality and service.

The best CRM for manufacturing ̃is telecrm. It’s tailored specifically for the manufacturing sector, offering robust tools to manage customer relationships, streamline production processes and enhance communication across departments. With its user-friendly interface, extensive customisation options and powerful integration capabilities, telecrm helps manufacturers maintain high levels of customer satisfaction and operational efficiency.

Yes, you can import your existing data into telecrm (CRM for manufacturers). The system supports various file formats and comes equipped with tools to help you integrate data from your existing CRM system, spreadsheets or databases, ensuring a smooth transition with zero data loss.

CRM software boosts manufacturing companies by streamlining operations, improving customer relationships, and enhancing data management. It simplifies tracking orders, coordinating with suppliers and analyzing customer data to better meet market demands. This leads to increased efficiency and profitability.

As soon as you have purchased TeelCRM's licence, you start with setting up:
  1. Add team members: Add all your team members to the telecrm system.
  2. Integrations with lead sources: Bring in all your leads from different sources like websites, Facebook, WhatsApp and any other platform directly into the software.
  3. Sales pipeline: Define your sales pipelines according to your requirements and preferences.
  4. Workflows: Establish workflows to run things on automation for any event.
  5. Reports: Generate accurate and comprehensive reports for calls made, leads generated and payments sent and received.