Cancellation & Refund Policy

Welcome to TeleCRM!

These terms and conditions outline the rules and regulations for Cancellation & Refund from Flamon Cloudtech Pvt. Ltd.'s Website, located at telecrm.in.

Subscription Payment Policy

1. Free Tier Payment Policy

We have free tier which is free forever. And since you aren't charged anything so it's out of any scope for refunds.

2. Special Paid Trial Payment Policy

We have a paid trial for our paid plan, which gives you 2 weeks unlimited access (for a single organisation) with special privilages in the form of a customer success manager. The cost for this special paid plan is mentioned in the respective page.

Special Paid Trial Refund Policy

This 2 week plan has a no questions asked, 7 day refund period within which you can ask for full refund (on the paid plan only). Please note that this clause is applicable only to the special 2 weeks paid trial and does not cover our normal paid tier subscription charged at per user per month basis. The terms for which are mentioned hereafter.

3. Paid Tier Subscription Payment Policy

We have a free trial for our paid plan, and you are not charged until you activate your paid subscription. In case you do not activate th paid plan subscription you will be downgraded to free plan and YOU WILL NOT BE CHARGED ANYTHING

Once you subscribe and activate the paid plan you are charged a monthly subscription price (per user per month) basis. The prices are mentioned on the pricing page and are suject to change.

Paid Tier Refund Policy

The free tier and free plan are meant to help you to experioence the usefulness of the product BEFORE you make any subscription charges and hence any payment for sucscription charges once made shall be out of scope for any refunds.

Exceptions to Paid Tier Refund Policy

As mentioned in the previous section any payment once made shall be out of scope for any refunds but to improve the overall experience of our paying users, we might be able to make exceltions for first time users and accidental payments if intimated within 48 hours of the payment.

This is an exceltion for exceptional circumstances and not the core Cancellation and refund policy

In any such exceptional cases the final decision rests solely with Flamon Cloudtech Private Limited and shall binding.

Changes to our Cancellation & Refund Policy

If we decide to change our Cancellation & Refund Policy, we will post those changes on this page.

These conditions shall be governed by and construed and take effect in accordance with the laws of India. You agree that for any action or proceeding to be brought by you, the courts and tribunals at Gurgaon in India shall have exclusive jurisdiction to settle any disputes or claims which may arise out of or in connection with this agreement.

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