India's Most Efficient Retail CRM System
Effortlessly manage your retail customers, streamline sales processes and boost customer loyalty with a powerful CRM built specifically for retail businesses.
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What is
a retail CRM?
A retail CRM helps B2C and B2B retail businesses manage customer relationships throughout the sales process via calls, WhatsApp, SMS and email. It centralises customer data, tracks orders, purchases and payments from a single dashboard and automates routine tasks, allowing you to focus on growing your business.
- Manage interactions across calls, WhatsApp, SMS and email
- Simplify your sales process by automating order tracking and payment management
- Build better customer relationships with personalised communication
What is the importance of a CRM for retail businesses?
Here are 7 reasons why a CRM is important for retailers and why you must implement one in your organisation.
Streamline operations across channels
A retail CRM integrates customer interactions from calls, WhatsApp, SMS and email into a single platform. This helps you manage every aspect of the sales process more efficiently.
Enhance customer retention and satisfaction
By centralising customer data, you can personalise communication, ensure timely follow-ups and improve the overall customer experience, making them more likely to return.
Make data-driven decisions
A retail CRM provides real-time insights into sales performance, customer preferences and trends, enabling you to make informed decisions that drive growth.
Automate routine tasks
Free up your team’s time by automating repetitive tasks like follow-ups, order tracking and payment reminders, allowing them to focus on more strategic activities.
Ensure consistency across multiple outlets
Whether you have a single store or a chain, a Retail CRM ensures that customer interactions and service quality remain consistent across all locations.
Adapt to changing customer needs
With detailed customer profiles and interaction histories, you can quickly adapt your strategies to meet changing customer preferences and market demands.
Improve sales and marketing efforts
Leverage the data in your CRM to run targeted marketing campaigns, identify upsell opportunities and increase your sales through better customer segmentation.
Book a free Demo!
Book nowWhat are the must-have features in a retail CRM?
Integration Capabilities
Seamless integration with your existing tools
Because your retail business relies on multiple platforms and tools, integrating them all into one centralised system is crucial for efficiency
- Effortlessly sync data with third-party apps like payment gateways, your website and e-commerce platforms
- Automatically update customer data and order information from MS Excel or Google Sheets
- Eliminate the hassle of switching between different tools and platforms by managing everything from one dashboard
Order Tracking
Stay on top of every order with ease
Because tracking orders manually can lead to errors and missed opportunities, automating the process ensures accuracy and efficiency
- Custom fields and statuses let you track each order’s progress based on your unique workflow
- Attach call notes to orders, so every team member has full context
- Get real-time updates on order statuses, payments and customer interactions
Centralised Database
Access all customer information in one place
Because fragmented data leads to missed insights and poor customer service, centralising it enhances your operations
- Because fragmented data leads to missed insights and poor customer service, centralising it enhances your operations
- Easily access customer information for personalised interactions and targeted marketing
- Improve decision-making with complete customer profiles at your fingertips
Omnichannel Communication
Connect with your customers on their preferred platforms
Because your customers reach you on multiple channels, seamless communication is key
- Handle conversations across calls, WhatsApp, SMS and email from one platform
- Maintain a consistent message and experience across all channels
- Automatically sync interactions, so nothing falls through the cracks
Mobile CRM
Manage your business on the go
Because retail never stops, having a mobile CRM keeps you connected wherever you are
- Access all CRM features from your mobile device, ensuring you’re always in control
- Track orders, update customer information and respond to enquiries from anywhere
- Keep your team connected and responsive, even when they’re out of the office
Auto-Dialer
Boost efficiency with automated calling
Because speed matters in customer service, an auto-dialer saves time and increases productivity
- Automatically dial customer numbers with just a single click
- Reduce manual errors and ensure every call is logged and tracked
- Maximise your team's productivity by minimising downtime between calls
Call Recording
Capture every detail of customer conversations
Because having a record of customer calls is crucial for quality assurance and training, call recording ensures nothing is missed
- Automatically record all customer calls for future reference
- Use recordings to train your team and improve customer service
- Review calls to ensure compliance and resolve disputes efficiently
Follow-Ups Management
Never miss a follow-up again
Because timely follow-ups can make or break a sale, automating them ensures you stay on top of every opportunity
- Schedule follow-ups automatically based on customer interactions
- Receive reminders for pending follow-ups, ensuring no opportunity is missed
- Track the status of every follow-up in real-time to keep your pipeline moving
Customisable Reports
Get insights tailored to your business
Because generic reports don’t capture the full picture, customisable reports give you the insights you need
- Generate reports that reflect your specific business metrics and goals
- Measure agent performance and make informed decisions
- Share reports with your team to keep everyone aligned and focused
Workflow Automation
Automate tasks to save time and reduce errors
Because manual processes slow you down, automating them lets you focus on growth
- Automate repetitive tasks like data entry, follow-ups and customer segmentation
- Ensure consistency and accuracy across your operations
- Free up your team to focus on strategic activities that drive your business forward
WhatsApp Marketing
Reach more customers with targeted campaigns
Because personalised marketing drives engagement and WhatsApp bulk marketing helps you reach your audience effectively
- Send bulk WhatsApp messages directly from your CRM
- Segment your audience for targeted and relevant messaging
- Track campaign performance to refine your strategy and improve results
Why telecrm is the best retail CRM software for your business
Whether you run multiple retail stores or a single outlet, telecrm is designed to meet the unique challenges of the industry. From streamlining customer interactions to managing orders, telecrm offers a complete solution that helps you stay organised, improve customer satisfaction and grow your business with ease.
Easy to use
Specifically designed for retail businesses, telecrm simplifies customer relationship management, making it far easier than juggling multiple spreadsheets or software
Customisable
Implement your unique retail workflows and processes with custom fields, automation and statuses to get started quickly
Responsive Customer Support
Receive comprehensive onboarding through calls and Zoom meetings, plus ongoing support via a dedicated WhatsApp group to resolve any queries as you grow your business
Affordable
One affordable plan with all the features your retail business needs — no hidden costs
Mobile Application
Manage your store from anywhere by accessing all CRM functionalities on the go with telecrm's mobile app
Best WhatsApp CRM
Manage all WhatsApp interactions from one central hub, ensuring seamless interaction with customers 24/7.
FAQs
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