Since the manager isn’t present to monitor the callers, they become complacent and don't do the job seriously.
Callers provide fake data on the number of calls made, they put less efforts to convince the prospect and only focus on increasing the number, which decreases call quality and number of teams closed go down.
The very obvious fact while working from home is that they are NOT at their workstation throughout their working hours and as a result most follow-ups are missed
As a result of compromised quality and loss of control, which affects your business not just in the short run, but also in the time to come!
you have no clue what is really happening in the business.
Because all the features in TeleCRM are designed to bring the control back into your hands without having to physically watch your callers or monitor their excel sheets!
✅ The exact number of calls made throughout the day by each tele-caller!
✅ You can see the exact duration, and the call notes for every single call!
✅ You can see the total number of follow-ups scheduled, total follow-ups taken, and number of missed follow-ups calls
👉 And download the entire day's report for the whole team into a single excel sheet
👀 Because now they know that even if they are not in front of you in the office, you are monitoring their every activity! 👀
When your sales team is working remotely due to COVID-19 or any other situation, Work from home CRM gives you the capability to monitor all their activities and give them the feedback and help they need. So that they can do their job effectively!
You can use the several tracking features of TeleCRM like total call-count tracking, exact call duration tracking, reports of missed follow-ups, all scheduled calls reports etc to track tele-callers progress by work from home method.
Just enter your details and book a trial! No credit card required!
Do you have a tele-sales team?
Are you are worried about how you are going to track their work from home activities?
Then TeleCRM's Virtual (work from home) call center software is exactly what you need.
Just book a demo and the sales team will call you an answer any questions that you have before you can proceed with the trial!