Which CRM is best for call center?

The 5 best call center CRMs for your call center business are: 1. Telecrm: Specially designed for WhatsApp-based sales teams, Telecrm is a comprehensive solution that combines lead management, calling automation, WhatsApp marketing and analytics under one roof. It streamlines sales processes, from lead capture to conversion, making it ideal for sales-focused call centers. 2. ZenDesk: A powerful platform known for its omnichannel support and seamless ticketing system, Zendesk excels in managing customer interactions across various channels, including calls, emails and social media. It is one of the best CRM systems focused on customer service, making it a strong choice for call centers aiming to enhance customer experiences. 3. LeadSquared: Specialising in lead tracking and management, LeadSquared offers customisable workflows and a rich set of features to boost call center productivity. Its strength lies in streamlining sales processes, making it a powerful tool for sales-oriented call centers. 4. Salesmate: Offers a comprehensive virtual phone system and CRM capabilities for call centers, enhancing team productivity and customer engagement through features like power dialer, seamless integrations and sales reporting. 5. Bitrix24: Renowned for its comprehensive suite of business tools, Bitrix24 is one of the best CRM software with strong social media communication capabilities. It offers a versatile platform that includes CRM, project management and a call center solution, ideal for call centers looking to leverage social media channels alongside traditional communication methods.

A CRM, which stands for Customer Relationship Management, is essentially a tool used internally by call centers to manage their interactions with current and future customers. This kind of contact center CRM software often includes features like automatic call distribution, follow-up reminders, 1-click dialer etc making it easier for businesses to communicate with their leads and customers. On the other hand, a BPO, or Business Process Outsourcing, refers to hiring an external company to handle certain business operations, such as customer service calls or technical support.

What are the features of a call center CRM?

Top features of a CRM for Call Center are: 1. 1-click dialer: Streamline your lead outreach and enhance deal closure rates by leveraging an 1-click dialer to eliminate dialing errors. Telecrm enables direct web application calling, ensuring precision and efficiency in every call. 2. Central data hub: Centralise your data management to avoid wasting time on irrelevant leads. With customisable fields and a systematic approach, Telecrm helps you clean and enrich your lead data for better tracking and qualification. 3. Interaction history tracking: Maintain a comprehensive log of all interactions with leads and customers in one place. Accessing the full history on a single dashboard allows for informed decision-making and personalised customer service. 4. Follow-up reminders: Ensure no lead or customer is forgotten with scheduled call reminders. Telecrm’s integration with WhatsApp for notifications keeps you on top of important follow-ups. 5. Automatic call recording: Monitor and improve agent performance through automatic recording of all calls. These recordings serve as valuable training materials and performance evaluation tools. 6. IVR integration: Streamline query resolution and enhance availability with IVR integration. Connecting with systems like Maqsam and Knowlarity, Telecrm directs calls efficiently for improved customer satisfaction. 7. Workflow automation: By automating repetitive tasks, Telecrm allows you to focus on growth. From engaging leads with WhatsApp sequences to enriching lead data automatically, streamline your operations for efficiency. 8. Performance reports: With Telecrm, make informed decisions based on performance analytics. Custom reports provide insights into agent activities, helping you refine strategies and training. 9. Mobile CRM: Manage your team on the go with Telecrm’s mobile CRM. Assign tasks, distribute leads and control access securely, ensuring seamless operations regardless of your location.

We are changing how the
world sells

By enabling businesses to be Customer centric

We don't believe in growth at any cost. We believe in growing the right way, by putting customers at the heart of every decision.
Because when your customers win, you win — and so do we.

So how did Telecrm come to be?

The Problem

We were selling our own software using various CRMs, but they were either too complex, too expensive, or simply didn't fit our needs— since none were built around calling and WhatsApp.

The birth of Telecrm

And thus, we built a CRM to solve our own problems which eventually evolved into Telecrm- a CRM which is specific to Indian market, affordable, simple and easy to use.

From Garage to Growth

What started from a garage at Aligarh with a small team of 5 people which has now grown into a company that serves over 2500+ enterprises.

Gifting world the kind of
sales it deserves

Selling. Delighting.Retaining
customers across the globe!

Our core values

Empathy

We build with a deep understanding of our users solving real problems, not just adding features.

Integrity

We deliver what we promise with honest pricing, reliable systems, and full transparency.

Courage

We challenge the status quo making bold product decisions to empower our users.

Curiosity

We keep asking "what if?" so our product evolves with smarter, more intuitive solutions.

Excellence

Every release, every update one step closer to a seamless customer experience.

Adaptability

We move fast, learn faster keeping our product aligned with real-world customer needs.

Impact we have created

Case Study Link

Geebee

How Leap Geebee achieves 10% increase in conversion within 30 days

100% team Transparency

Case Study Link

Tutor101

How Tutor101 is connecting with 21,000 people/daily using Telecrm

20% boost in sales

Case Study Link

Stage

How Stage achieved a remarkable 185% increase in calling efficiency.

185% Increase in Call Volume

Impact we have created

Geebee

Telecrm by numbers

Companies
trust us

Active licenses
in action

0 bn+

Activities & records
handled seamlessly

0 mn+

Leads
processed

Meet our team

Rahul Gupta

Founder & CEO

BITS Pilani graduate and ex-Oracle engineer, Rahul led mission-critical tech for Rafale jets before launching Telecrm. With deep expertise in enterprise and defence systems, he's now building smart, scalable software to power sales teams across India.