Announcement: Discontinuation of WhatsApp Notification Feature

Dear telecrm users,

We always strive to provide you with the best tools to manage your leads, tasks and communication efficiently. Over the years, the WhatsApp Notification feature has helped many of you stay instantly informed about new leads, tasks and other important events — all through the WhatsApp Cloud API.

However, due to recent changes in WhatsApp’s pricing model, we will be discontinuing this feature effective [10/Nov/25].

What’s changing

Until June 1, 2025, WhatsApp’s Cloud API pricing allowed unlimited messages within a 24- An hour session under a single charge.

Starting June 1, 2025, WhatsApp will begin charging per message sent through the API.

This change means that continuing to provide WhatsApp notifications in the same way would significantly increase operational costs, making it unviable for us to maintain this feature.

What this means for you

• The WhatsApp Notification feature (for leads, tasks and other event updates) will no longer be available after [10/Nov/25]
• All other telecrm features and integrations will continue to function as usual
• Our team is actively exploring alternative notification solutions to ensure you can continue receiving timely updates in a cost-effective way

Alternate solution

If you would still like your users or team members to receive WhatsApp messages about CRM updates, we’ve put together a step-by-step guide on how you can set this up independently using third-party automation tools

You can find the detailed help article here:

How to Set Up WhatsApp Notifications for CRM Updates: [Insert Link]

Thank you for your support

We truly appreciate your understanding and continued trust in TeleCRM. This decision was not easy, but it allows us to focus our efforts on delivering features that bring the most value to your business.

If you have any questions or feedback, please reach out to our support team — we’re always happy to help.

Warm regards,

Team telecrm