Many business owners and marketers believe that setting up effective automated messages on WhatsApp is complex, expensive or time-consuming. We’re here to debunk these myths and show you how easy and cost-effective it can be. Yes, with the right approach and tools, you can set up and deploy impactful greeting messages for WhatsApp business with minimal effort.
In essence, greeting messages are the key to improving engagement. They help you instantly connect with new leads and keep them interested until a sales rep can get in touch. Plus, they’re great for your customer support team to quickly respond to customer questions before an agent can intervene.
This blog has everything you have always wanted to know about WhatsApp introduction messages. Plus, we’ve included some creative templates that you can leverage to spice up your WhatsApp marketing.
A WhatsApp Business greeting message is a customised and automated ‘welcome message’ that businesses deploy to greet customers when they initiate a conversation on WhatsApp. It is a formal WhatsApp message from the business introducing and providing essential information. A well-crafted greeting message can create a positive first impression of your brand in the recipient’s mind. Here’s what a greeting message can include:
From streamlining communication to enhancing customer experience with consistent and welcoming messaging, WhatsApp greeting messages go a long way in improving engagement levels for brands that are new to WhatsApp marketing.
A good greeting message is more than just a hello. It sets the tone, answers the first question before it’s even asked, and shows that your business is proactive.
Here’s what it actually helps you achieve:
When someone messages your business and doesn’t hear back, they assume you’re unprofessional or uninterested. A greeting message ensures no one is left hanging, even if your team is busy or it’s after hours.
Leads don’t always know what to ask first. A greeting message gets the ball rolling. Add a simple intro and a few suggestions (“Let us know what you’re looking for” / “Tap below to explore plans”), and you’ve made it easier for them to engage.
Instead of people wondering, “Will they reply in 5 minutes or 5 hours?”, your greeting message can clarify response time, business hours or direct them to other support options. It reduces confusion and builds trust from the start.
Greeting messages with clickable buttons (via WhatsApp API) can act like mini menus:
[Talk to Sales] [Check Pricing] [Book a Demo]
This reduces drop-offs and lets leads help themselves, no waiting & no back-and-forth.
If you know people will ask things like “What are your timings?” or “Where are you located?”, you can plug those answers right into your greeting. Saves your team time and gives the customer a faster experience.
Even if you’re a small business, an instant and thoughtful greeting gives you a bigger-brand feel. It tells your customer that you’re ready, structured and serious about their experience.
No matter who is replying or when, the greeting message ensures that the first message is always on-brand, warm, helpful and aligned with your tone.
No one likes dry, robotic messages. But you also can’t type out a fresh greeting every time. That’s where these ready-to-use WhatsApp Business greeting message templates come in.
We’ve grouped them by real-world use cases, so you can copy-paste the one that fits your situation best. Whether you’re in sales, support, marketing or managing leads outside business hours, there’s something for you.
Use case: A customer clicked your ad or filled out a form and landed in your WhatsApp inbox. You want to greet them instantly and set context.
Use case: Someone messages your business outside of working hours.
Use case: Someone messages your business with an issue or question. You want to reassure them and let them know help is on the way.
Use case: A potential customer reaches out to understand your product or pricing. This is your moment to make a great first impression.
Use case: A customer asks about a product, order status, shipping, etc.
Use case: You’re sending out a promo or broadcast message. Want to keep it friendly, not pushy.
Use case: You’re connecting with customers during festivals or special occasions, blending warmth with brand presence.
Templates:
Use case: A customer who has chatted before or made multiple purchases returns: greet them with recognition.
Use case: You’re using WhatsApp API and want to guide the user through clear next steps using quick-reply buttons or call-to-action buttons.
Use case: Tailored messages based on your business type or niche. Here’s how you can make your greeting feel more relevant.
Also Read: WhatsApp Automation
Setting up greeting messages in the WhatsApp Business app is both quick and easy:
1. Open the WhatsApp Business app and tap on ‘Business tools’
2. Select ‘Greeting message’
3. Turn on the toggle switch and Click on ‘Edit’ to customise the greeting.
4. Write the welcome message you want your leads and customers to see.
5. Tap on ‘Save’ to set your greeting message.
That’s it. Your WhatsApp business greeting message in the business app is set.
Also Read: Types of WhatsApp
Ever wondered what you will do when you are swamped with messages from leads and customers on WhatsApp? Will you be able to reply with custom WhatsApp greeting messages?
Say you received 200 messages on a particular day. Even with the automatic greeting message enabled, you would still need a human to keep an eye on those exchanges.
What if I told you there’s a way you could deploy WhatsApp greeting messages at scale? And that you could do that without any sort of human intervention, no matter the volume of those messages.
That’s where WhatsApp API steps in.
With WhatsApp API, you can set up chatbots and design greeting messages with buttons, which help keep your lead or customer engaged, especially for frequently asked questions. These greeting messages with buttons or chatbots guide the lead or customer through a series of steps based on their needs, providing them with answers to their enquiries or concerns along the way.
This way, your team doesn’t need to monitor every chat. It can focus only on the ones that require human intervention.
To get WhatsApp API for your business, you need to reach out to an official API provider like Telecrm (India’s Best WhatsApp CRM) to set it up for you.
To send greeting messages with buttons with WhatsApp API using Telecrm, follow these steps:
1) Log in to your Facebook Business Manager account.
2) Navigate to the WhatsApp API section and click ‘WhatsApp Manager’
3) On the WhatsApp Manager dashboard, click ‘Account tools’ and select ‘Message templates’.
4) In the ‘Message templates’ section, click ‘Create Template’.
5) Choose the Marketing category. Then, select ‘Custom’ to create a custom message template. Give it a name and select your preferred language. Once done, click ‘Continue’.
To create a template, see the image below and follow the steps:
Note: You can have up to 10 buttons in a single template message.
Once the templates are approved, they automatically sync and appear in the Telecrm app. From there, you can set up the workflow and choose the template you want to be sent as a greeting message to your fresh leads.
To learn more, book a demo of Telecrm today and get started with WhatsApp API in no time.
Note: The steps mentioned earlier apply to creating any message template for approval in WhatsApp Business Manager. It’s not limited to just greeting messages; you can create templates for various purposes. Just follow the same process mentioned above to get any message templates approved.
Also Read: WhatsApp Ads
With WhatsApp API, you can send a greeting message to anyone who has contacted your business on WhatsApp. But that’s not all.
If you are paying for a tool, why not utilise every feature it has to offer? For that, you need to know what other features it has that you can incorporate into your business and make your communication even better.
With WhatsApp API, you can send bulk promotional messages to your target audience. The number of messages will depend upon the tier your business is at. For more information, refer to the image below.
Follow the same process to get your templates approved from Meta. Once they are approved, you can send bulk WhatsApp messages.
What this means is that you can promote new products or features, discounts and special offers to all your target audiences at once, ensuring your promotions reach far and wide.
Benefits of using API: It helps boost marketing reach, increase brand visibility and drive sales by efficiently broadcasting promotional content to unlimited users (if you are in tier 4) on WhatsApp.
With WhatsApp API, your entire support team, i.e., every single agent can use a single WhatsApp account across multiple devices.
How does this help?
Let’s say a customer has a tech problem. Instead of telling them to call a different number or making them wait for an agent, your support team can simply just ask the tech expert to take over the chat on their device and directly help the customer with what they need. This way, the customer gets help faster and without any hassle.
Benefits of using API: This way you get to engage with customers in real-time, answer their queries and provide support seamlessly on various devices, creating a flexible and accessible support system.
Next, you can improve customer satisfaction by implementing a chatbot to address routine queries in your support workflow. A chatbot can either automate responses to those queries or guide the customers through the sales process.
Chatbots allow you to qualify leads as well. When a customer interacts with the chatbot and goes through the whole process by constantly engaging with it. It shows that the person is genuinely interested in your business offering and instantly becomes a hot lead that the sales team can pursue further.
Benefits of using API: It helps increase efficiency, reduce response time and ensure a consistent user experience. It even helps you when a lead/customer reaches out to your business outside of business hours.
This feature helps you craft messages with clickable buttons to guide users to specific actions, such as visiting a website, knowing the price of a particular product/service or placing an order.
When you incorporate buttons in your messages, you eliminate manual processes. Your customers can interact with your messages and get answers to their queries. Not just that, you can also prompt them to visit your website or take a particular action.
This not only improves user engagement but also reduces manual workload significantly by creating interactive messages that prompt customers to take desired actions directly from the chat interface.
Benefits of using API: With clickable buttons, you can drive conversions, streamline user journeys and provide a user-friendly experience, ultimately increasing the effectiveness of your marketing and sales campaigns.
Setting up a well-crafted WhatsApp business greeting message is a must for any business. It’s the first step in creating a positive impression in the minds of potential customers. Following the simple steps outlined in this blog, you can easily set up automated greeting messages on the WhatsApp Business app. Using WhatsApp API opens up even more possibilities, from sending promotional messages to providing live human chat support on multiple devices. The incorporation of chatbots can automate support and sales, saving time and enhancing customer satisfaction.
Remember, the goal is not just to look good but to stand out as a pro in your interactions. The use of clickable buttons in messages can significantly boost conversions, making your marketing and sales efforts more effective.
In a nutshell, with the right greeting messages and features, you can streamline communication, enhance customer experience and channel your team’s efforts on leads that have a higher chance of conversion.
So, are you ready to explore the full potential of WhatsApp API with Telecrm and take your business communication to the next level?
To write an effective WhatsApp Business greeting, start with a warm opener like “Hi there!” or “Hello!” followed by a short, friendly line that tells the customer you’re available to help. Good business greeting message examples include:
“Hi there! Thanks for reaching out to [Your Business Name]. We’re here to assist you.”
Keep it simple, conversational and automated — this way, you can inform customers without delay.
Professional business welcome messages should begin with a polite greeting like “Good morning” or “Good afternoon”, followed by a brief intro about who you are. For example:
“Good evening! This is [Name] from [Business Name]. Let us know how we can help today.”
It’s a great way to create a professional impression through your WhatsApp Business account, especially when you’re setting up an automated message.
When writing a greeting message for a business, clarity and tone matter. Start with a warm welcome such as:
“Welcome to [Your Business Name]! We’re delighted to have you here.”
Then add a short line about what your business offers to make it informative. The best welcome messages reflect your brand’s voice and instantly inform customers of what to expect.
The best greeting message is one that’s friendly, professional and clear — ideally automated to respond instantly. A solid example of an effective WhatsApp Business greeting would be:
“Hello! Welcome to [Your Business]. How can we make your experience exceptional today?”
This kind of message not only welcomes users warmly but also opens the door for engagement. Use business greeting message examples that match your brand tone and customer expectations.
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© Copyright 2025 Telecrm.in - All Rights Reserved • Privacy Policy • T&C